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Technical Support
As an E-Z Punch system customer under a current software and maintenance subscription, you are entitled to "technical" support to address questions regarding software installation and general questions about E-Z Punch features.
If you cannot troubleshoot a problem using your E-Z Punch™ handbook, you can contact ECOMM’s customer support representatives. If you have a problem with the software, or just a question regarding the software, feel free to e-mail us directly at ezpsupportATe-commcorp.com and we answer you as soon as possible.
Prior to contacting ECOMM's support team, it is recommended you consult the FAQ page to read answers to commonly asked support questions. For questions regarding E-Z Punch inspection project design and configuration, you will need to contact our services group and request information concerning our inspection project configuration and training services. NOTE TO POCKET PC 2003 USERS OF E-Z PUNCH: The E-Z Punch for Pocket PC software needs to be the latest version of ActiveSync v3.7.1 to be installed. To upgrade your version of ActiveSync to 3.7.1 download the upgrade below. Please call ECOMM for specific details.
NOTE: ALL Pocket PC 2003 and ActiveSync 3.7.1 users - Please contact ECOMM in order to receive an update to the E-Z Punch for Pocket PC software to enable synchronization between Pocket PC devices using ActiveSync 3.7.1. For software update and upgrade information, please contact E-COMM at +1-678-965-4755. Or, you may download this software update by clicking here E-ZSync Update for Pocket PC. |